ISO Certification

ISO 20000-1:2018 Certification

IT Service Management System (ITSMS) certification for reliable IT services.

What is ISO 20000-1?

ISO 20000-1:2018 is the international standard for IT service management, helping you deliver managed, high-quality IT services aligned with business needs.

Key benefits

  • Reliable, consistent IT services
  • Improved service quality and efficiency
  • Better alignment of IT with business
  • Reduced incidents and downtime
  • Competitive advantage for IT providers

Who is it for?
IT service providers and internal IT departments.

Our certification process

  • Application & gap analysis
  • Documentation review (Stage 1 audit)
  • Certification audit (Stage 2)
  • Certificate issuance
  • Annual surveillance audits

Accredited & recognized
Certificates issued by Hawk Eye Certification are internationally recognized and accredited by EGAC.

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