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ISO Certification
ISO 10002 Certification
Customer Satisfaction & Complaints Management System (CMS) certification.
What is ISO 10002?
ISO 10002 provides guidance for handling customer complaints effectively, turning feedback into loyalty and continual improvement.
Key benefits
- Faster, fairer complaint resolution
- Higher customer loyalty
- Actionable insight from feedback
- Stronger reputation
- Improved processes
Who is it for?
Any organization that wants to improve customer satisfaction and complaint handling.
Our certification process
- Application & gap analysis
- Documentation review (Stage 1 audit)
- Certification audit (Stage 2)
- Certificate issuance
- Annual surveillance audits
Accredited & recognized
Certificates issued by Hawk Eye Certification are internationally recognized and accredited by EGAC.
Trust and recognition
Certification supported by international recognition.
Hawk Eye Certification works with recognized accreditations to deliver independent, consistent and trusted assessments.
View our accreditations →
Ready to get certified?
Talk to our experts today and receive a free, no-obligation quote.