ISO Certification
ISO 10002 Certification
Customer Satisfaction & Complaints Management System (CMS) certification.
What is ISO 10002?
ISO 10002 provides guidance for handling customer complaints effectively, turning feedback into loyalty and continual improvement.
Key benefits
- Faster, fairer complaint resolution
- Higher customer loyalty
- Actionable insight from feedback
- Stronger reputation
- Improved processes
Who is it for?
Any organization that wants to improve customer satisfaction and complaint handling.
Our certification process
- Application & gap analysis
- Documentation review (Stage 1 audit)
- Certification audit (Stage 2)
- Certificate issuance
- Annual surveillance audits
Accredited & recognized
Certificates issued by Hawk Eye Certification are internationally recognized and accredited by EGAC.
Ready to get certified?
Talk to our experts today and receive a free, no-obligation quote.